Personal Lines OR Commercial Lines Account Manager
Website The James Allen Companies Inc.
Our client is hiring for an Insurance Customer Service Representative to join our growing team! They are expanding their Agency of 30 years and have an immediate opening.
Qualifications for the Insurance Customer Service Representative:
- Property & Casualty Insurance License is required
- At least 1 year of Personal lines or Commercial Lines Insurance experience
- Must have at least 1 year of customer service or client-facing experience
- Must be coachable
- Strong phone contact handling skills and active listening
- Strong attention to detail
- Excellent analytical skills
- Works well in a fast paced environment
- Very strong interpersonal communication skills
Responsibilities for the Insurance Customer Service Representative:
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
Benefits for the Insurance Customer Service Representative:
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Long-term disability
- Competitive base salary (commensurate with experience)
- Competitive commission structure
- Bonus incentive based on individual/agency performance
- Training & coaching provided